Refund policy

Last Updated: 25/06/2026

At Crunchio, we strive to provide fresh, high-quality snacks to our customers. Please read our Return & Refund Policy carefully before placing an order.

1. Order Fulfillment

Orders placed through Crunchio are fulfilled and delivered by our delivery partner, Foodpanda. Delivery times may vary depending on location, traffic, weather conditions, and other factors beyond our control.

2. Returns

Due to the nature of food products, we do not accept returns of any opened, consumed, or delivered food items for health and safety reasons.

3. Refund Eligibility

Refunds may be considered in the following situations:

The wrong product was delivered.
The product was damaged upon delivery.
The product was missing from the order.
The product was spoiled or unfit for consumption upon arrival.

To request a refund, customers must contact us or Foodpanda support within 24 hours of receiving the order and provide clear photos of the issue.

4. Non-Refundable Situations

Refunds will generally not be provided for:

Change of mind after the order has been prepared or dispatched.
Personal taste preferences.
Incorrect delivery information provided by the customer.
Delays caused by factors outside our reasonable control.

5. Refund Process

Approved refunds will be processed through the original payment method or according to Foodpanda's refund procedures. Processing times may vary depending on the payment provider and Foodpanda policies.

6. Order Issues

If you experience any issue with your order, please contact Foodpanda customer support first. For product quality concerns, you may also contact Crunchio directly through the contact information provided on our website.